Contact us

Sales and general enquiries

1800 010 078 (free call from landlines)
enquiries@onlinetravelinsurance.com.au

Claims and client services

Submit a claim online
1300 725 154

Call centre hours

8am – 9pm AEST, Mon-Fri
8am – 7pm AEST, Sat
9am – 5pm AEST, Sun

24 hour emergency assistance

Allianz Global Assistance
1800 010 075 (within Australia)
+61 7 3305 7499 (reverse charge from overseas)

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Our address

Postal address

Online Travel Insurance
PO Box 162
Toowong QLD 4066

Street address

Online Travel Insurance
74 High Street
Toowong QLD

Allianz Global Assistance dispute resolution process

If you have a complaint or dispute in relation to this insurance, or our services, or our representatives, please call us on 1300 725 154 or put your complaint in writing and send it to ‘The Dispute Resolution Department’ Locked Bag 3038, Toowong DC, QLD 4066. We will attempt to resolve the matter in accordance with our Internal Dispute Resolution process. To obtain a copy of our procedures, please contact us. A dispute can be referred to the Financial Ombudsman Service Australia (FOS) subject to its terms of reference. The FOS provides a free and independent dispute resolution service for consumers who have general insurance disputes falling within its terms of reference. The contact details for the FOS are:

Financial Ombudsman Service Australia (FOS)
GPO Box 3, Melbourne Victoria 3001
Phone: 1800 367 287
Fax: (03) 9613 6399
Website: www.fos.org.au
Email: info@fos.org.au