Contact us

Latest Travel Alerts and Warnings

Allianz Worldwide Partners Travel Alerts Portal

Sales and general enquiries

1800 010 078 (free call from landlines)
enquiries@onlinetravelinsurance.com.au

Claims and client services

Submit a claim online
1300 725 154

Call centre hours

8am – 7pm AEST, Mon-Fri
8am – 5pm AEST, Sat
Closed, Sun

24 hour emergency assistance

Allianz Global Assistance
1800 010 075 (within Australia)
+61 7 3305 7499 (reverse charge from overseas)

Our address

Postal address

Online Travel Insurance
PO Box 162
Toowong QLD 4066

Street address

Online Travel Insurance
74 High Street
Toowong QLD

Allianz Global Assistance dispute resolution process

If you have a complaint or dispute in relation to this insurance, or our services, or our representatives, please call us on 1300 725 154 or put your complaint in writing and send it to ‘The Dispute Resolution Department’ Locked Bag 3038, Toowong DC, QLD 4066. We will attempt to resolve the matter in accordance with our Internal Dispute Resolution process. To obtain a copy of our procedures, please contact us.

You may lodge a complaint with an external dispute resolution scheme which is independent and free to you (subject to its relevant terms and rules) as follows:

with the Financial Ombudsman Service Australia if lodged before 1 November 2018:

Online:  fos.org.au

Email: info@fos.org.au

Phone: 1800 367 287

Mail: Financial Ombudsman Service Limited, GPO Box 3, Melbourne, Victoria 3001;

or with the Australian Financial Complaints Authority if lodged on or after 1 November 2018

Online: afca.org.au

Email: info@afca.org.au

Phone: 1800 931 678

Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne, Victoria 3001.

Please refer to the heading Dispute Resolution Process in the Important Matters section of the PDS.